Client Manager

Key Details

• Location: Oldham
• Salary: £48,000-£62,000, depending on experience
• Hybrid Working: Typically 2-3 days in the office, with the remainder working from home
• Working Hours: Flexible start between 8:00am and 10:00am, with finishing times between 4:00pm and 6:00pm

About the Role

An established accountancy practice is looking for an experienced Client Manager to join its team. This is a senior position combining client portfolio management, reviewing work, supporting and developing colleagues, and maintaining strong client relationships.

You will work closely with the partners and wider team, taking ownership of client work, resolving queries and ensuring projects and agreed actions are followed through. The role will involve overseeing work across the team while retaining some hands-on responsibility for your own clients.

This is an excellent opportunity for someone who enjoys leading and developing others while remaining involved in client delivery within a varied practice environment.

Key Responsibilities

• Manage and oversee a portfolio of clients, ensuring work is completed accurately and within agreed deadlines.
• Review accounts preparation, tax and other client work completed by the team.
• Provide guidance, coaching and support to colleagues, helping them develop their technical skills and confidence.
• Resolve technical and client-related queries, escalating matters to the partners where appropriate.
• Maintain strong relationships with clients and act as a key point of contact.
• Take ownership of actions and projects agreed with the partners, ensuring they are progressed and completed.
• Support the delivery of client work across the practice, balancing management responsibilities with hands-on involvement.
• Manage your own portfolio of clients, including preparing or overseeing relevant accounts and associated work.
• Work collaboratively with the partners and wider team to improve processes and maintain an effective service.

Experience

• Significant experience working within an accountancy practice.
• Previous experience managing a client portfolio and reviewing accounts work.
• Strong technical knowledge across accounts preparation and general practice work.
• Experience supporting, coaching or supervising junior and semi-senior colleagues.
• Confident communication skills, with the ability to build relationships with clients and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, action-oriented approach, with the ability to take ownership and follow tasks through to completion.
• Comfortable working closely with partners and making decisions to keep client work progressing.

Qualifications

• ACA or ACCA qualified would be advantageous.
• Candidates with strong relevant practice experience and a proven track record in client management will also be considered.

Working Pattern & Flexibility

The practice offers flexible working hours, with the option to start between 8:00am and 10:00am and finish between 4:00pm and 6:00pm.

Hybrid working is available, with the team generally working between two and three days in the office each week. The role will suit someone who enjoys a balance of office collaboration, home working and direct client involvement.

Salary & Benefits

• Salary of £48,000-£62,000, depending on experience and suitability.
• Hybrid working.
• Flexible start and finish times.
• On-site parking.
• Access to an on-site café.
• Workplace pension following the initial three-month period.
• 20 days' annual leave plus bank holidays, with flexibility around additional holiday entitlement.
• Quarterly appraisals, with opportunities to discuss development and salary progression.

Potential for occasional project-related bonuses

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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