Customer Service Manager

Customer Service Manager
KM 77584_1507825919
England, Hertfordshire, Hemel Hempstead
£30,000 to £35,000 per annum

Customer Service Manager required for our client; specialists within the pumped drainage industry based in Hertfordshire who are continually growing. Due to continued expansion they are looking to recruit an experienced Service Manager to join their Hertfordshire based team.

The successful Customer Service Manager will be experienced with the management of a service department, ideally within the HVAC/Building Services industry and have excellent written and verbal communication skills with the ability to liaise with colleagues at all levels. Due to the nature of the position being primarily office based the ideal location for the service department manager will be within a commutable distance to Hemel Hempstead.

Customer Service Manager Position Overview

  • Management of Service Department
  • Reporting directly to the Operations Manager
  • Manage the planning + scheduling of Service Engineers
  • Help with the improvement to the service departments operational systems
  • Manage the sub-contracted work
  • Work closely with the engineering manager
  • Supervise Service Coordinators with job allocation management
  • Ensure the health and safety of the service department is being adhered to

Customer Service Manager Position Requirements

  • Proven experience in a similar role
  • Experience working in and/or managing a service coordinating department
  • Management and Leadership skills
  • Experience working closely with management
  • Confident and able to make decisions and suggestions
  • Able to work with little to no supervision
  • Client focus skills
  • Excellent organisational skills

Customer Service Manager Position Remuneration

  • Salary £30k - £35k DOE
  • 20 days’ holiday + BH
  • Employee Benefits Package
  • Opportunity to join a growing and successful company

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Bennett and Game Recruitment are acting as a Recruitment Agency in relation to this vacancy

Please quote reference number KM 77584_1507825919

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